Let's get you back into your account

We know that not being able to login can be frustrating, so we will try to make this as quick and easy as possible.

If you do not receive email from SelCare within a few minutes, please check your Spam or Bulk E-Mail folder just in case the email got delivered there instead of your inbox.

FAQs related to user account

  • I did not receive on-boarding email

    • First, check your SPAM folder. If not in SPAM, you may need to check with your email service provider (your internal IT Support, probably).
    • You may request for on-boarding email again by providing your email address, but if it will not work if the previous email delivery was unsuccessful due to technical issues (bounced, email quota exceeded, etc.)

  • I don't know/remember my username

    • You can reset your password by providing your username or email address
    • We will display your username upon successful password reset

  • I don't know/remember my password

    • You can reset your password by providing your username or email address

  • My account is locked!

    • We've noticed some unusual activity on your account. In order to prevent any unauthorised access and/or leakage of personal information, we've temporarily locked your account. We know this is frustrating, but we can help you get back into your account with just a few steps.
    • To unlock your account, reset your password by providing your username or email address

  • My account is dormant?

    • If you have not logged into your account within the past 120 days, your account will be locked as dormant due to inactivity (Password Policy / Account Dormancy).
    • To unlock your account, reset your password by providing your username or email address

Practice good password management. Use a strong mix of characters, and don’t use the same password for multiple sites. Don’t share your password with others, don’t write it down, and definitely don’t write it on a post-it note attached to your monitor.